Support services are available as follows:
- By e-mail and phone --- on a 17 hours/day, 5 days/week basis
(3AM EST / 8AM GMT to 8PM EST / 1AM GMT).
- Optional emergency incident support coverage is also available 24 hours/day, 7 days/week. A technician will respond to a request for assistance within 90 minutes of the call.
Hitachi ID Systems provides support remotely by telephone and through the Internet to customers across North America and internationally.
A customer portal is also available to current support subscribers. For access information please contact your account manager.